Guarantee and Terms of Sale

Gravo Industrial Supply strives to provide the best price, service, and quality in industrial supplies. We are dedicated to achieving 100% customer satisfaction and maintain an excellent reputation within the industry.

If you have any questions or concerns, please do not hesitate to contact us. We will respond to your message within 24 hours on business days.

Product Description

Please review all pictures and descriptions for the items listed for sale. You are purchasing the product as shown in our shop. If you require further details, please message us. We will do our best to provide you with accurate and complete information regarding the product's condition.

Payment Terms

We accept Telegraphic Transfer, PayPal, Visa, and MasterCard. Prior to payment, we ensure that you fully understand all order terms and product conditions. If you do not receive the product you ordered, we will process a refund as soon as possible.

Shipping Policy

We will ship your order and provide a tracking number within 3 to 5 business days after we receive your payment. The default shipping method is International Express; otherwise, options such as EMS, DHL, or UPS may be used. If you prefer an alternative shipping service, please let us know in advance.

Customs Duty

Import duties, taxes, and related charges are not included in the item price or shipping fees. These charges are the buyer’s responsibility. We can declare the customs value according to your requirements; however, we are not liable for any customs duties.

Return Policy

Please contact us first before initiating a dispute or return request. We will address your issue promptly. If you wish to return an item, ensure that it is unopened and in its original condition. The buyer is responsible for covering the return shipping costs.